All Custom orders are subject to the following Terms and Conditions
Refer to the quote for your order lead times. Allow 3 weeks after receipt of purchase order and camera ready artwork for product proof to be sent. Items that require a mold may require longer lead times. US or factory Holidays do not count as production days. Refer to your quote for specific order info. Please allow additional time.
Custom Spec Samples and Proofs
Custom spec samples are billed at per proof sample. Samples charges are based on the bag sizes: small $100(v), medium $187.50(v), large $250(v). All spec samples charges will be credited against the order if an order is received within 60 days after receipt of spec. samples.
Paper proofs are free of charge.
Virtual proofs are free of charge.
Sample from previous order is required, to ensure that product and imprint specifications are correct as needed. If a sample is not available, a pre-production sample will be provided for approval prior to the start of production.
Overseas order changes cannot be accepted once approval of the pre-production sample or the purchase of custom material is confirmed.
All orders are considered firm and cannot be cancelled without written factory authorization, which will be granted only prior to order approval. Cost of dies, screens, digitizing, proofs and materials will be billed if ordered and completed.
If your order requires the purchase of custom materials in order to match your specifications, you will be required to complete a Custom Approval Form. Completion of this form gives BagsDepot's the authority to purchase and/or dye material to match a specific request. You will be responsible for any material costs that are incurred. An additional deposit may be required.
Order changes (piece, color, artwork, shipping information) may result in changes to your ship date as well as additional setup and proof charges. If production has started, changes cannot be accepted. Order changes may require expedited shipping, at additional cost.
All CustomDirect orders require a deposit or prepayment. Any delay in sending in your deposit could result in a delay to the ship date.
Customer to supply black and white camera-ready artwork. Additional artwork clean-up, touch-ups, typesetting, or re-sizing requiring less than an hour is free. Any additional artwork time spent by the factory will be billed at $37.50 (v) per hour.
Please forward all artwork to firstname.lastname@example.org and include your purchase order and art reference information in the subject line.
No liability hereunder shall result to either party from delay in the performance or nonperformance caused by circumstances beyond the control of the party affected, including but not limited to acts of God, fire, flood, war, government regulation, direction, or request, accident, strikes or labor problems or shortage or inability to obtain material, equipment, or transportation, or by impracticability of performance, except nothing herein contained shall excuse the Customer of its liability to pay for Products sold, used, retained, levied against or unaccounted for after said Products are in its possession.
All Purchase Orders should be emailed to email@example.com or faxed to BagsDepot’s CustomDirect at (909) 773-0801.